Last Updated: September 2026

Thank you for choosing Tail.kids to create a magical, personalized story for your child. Because our products (custom AI-generated storybooks, digital files, and animations) are uniquely manufactured and tailored specifically to the information and photos provided by you, please read our Return and Refund Policy carefully before placing an order.

Personalized and Custom-Made Products All items sold on https://tail.kids are custom-made upon order placement. 1.1. User Input Errors: We are not responsible for errors made by the customer during the order process (e.g., misspelled names, incorrect age, or low-resolution photo uploads). We strongly advise reviewing all details during the preview step prior to checkout. 1.2. Order Correction Window: If you notice a typo or mistake in your order details, you must contact us at support@tail.kids within 2 hours of placing the order. Once the AI rendering or printing process has commenced, modifications can no longer be made.
Digital Products (PDFs & Digital Animations) 2.1. Immediate Delivery & Final Sale: Digital products are generated and delivered electronically immediately upon completed processing. 2.2. Non-Refundable Nature: Due to the intangible nature of instant digital downloads, all sales of PDF storybooks and digital animations are final and non-refundable once the file processing is complete and delivered to your account or email.
Physical Printed Books (Replacements and Damage Claims) While personalized printed books cannot be returned or exchanged due to a change of mind, we stand 100% behind the physical quality of our products. 3.1. Damaged in Transit or Print Defects: If your physical book arrives damaged from shipping, has loose pages, or features severe printing defects, we will happily provide a free reprint and replacement or issue a full refund. 3.2. Claim Filing Period: You must notify our support team within 14 calendar days of order delivery by emailing support@tail.kids. 3.3. Required Evidence: To process a replacement or refund claim, please include: Your Order Number and Full Name. Clear photos or a short video showing the specific defect or shipping damage. A photo of the shipping packaging (if damaged during transit).
Subjective Preferences and AI Content Realism 4.1. Generative AI Nature: Our storybooks are created using generative artificial intelligence algorithms. Minor creative variations, artistic choices, or stylistic nuances in text and imagery are an inherent feature of generative technology and do not constitute a product defect. 4.2. Personal Taste: Refunds or replacements will not be issued based on personal preferences regarding writing style, illustration art style, or general story plot.
Chargebacks and Unauthorized Claims We aim to resolve every customer issue fairly and quickly. If you experience an issue with your order, please contact our support team first at support@tail.kids before filing a dispute or chargeback with your bank or credit card provider. Filing fraudulent chargebacks for custom products that have been delivered as ordered is a violation of our Terms of Service.
How to Contact Us If you have any questions regarding your order or wish to submit a damage claim, please reach out to our Customer Happiness Team:

Email: support@tail.kids (or refund@tail.kids) Website: https://tail.kids Response Time: We review and respond to every request within 24 business hours.